Refund policy

Most of our products are not able to be returned by law due to sanitary concerns.

We do have several standard exceptions for returns/refunds as listed below:

Manufacturer Defects (must be reported within 30 days)

• Please email customerservice@romanticblessings.com with the original order # and the nature of the defect.
• Once we establish defective product we will credit the original purchase price or ship a new replacement product based on the customer's choice.

Please review the information included in the packaging that your product arrives in for manufacturer information on warranty periods for each product.

Returned/Refused

• These orders never made it to their destinations, the address was incorrect or the package did not fit the receptacle.
• We will inspect these returns and if they are viable for resale we will credit.
• If products are not viable for resale due to damage from shipping, no credit will be issued as we have to discard the product.
• Notifications of viable returns will be emailed to the customer if the customer provided their email address.

Wrong Item/Shortages (Must be reported within 48 hours to customerservice@romanticblessings.com)

• If a wrong order or item is received please contact us at customerservice@romanticblessings.com with the order # and explain the issue.
• If there were shortages email customerservice@romanticblessings.com with the order# and items that were short by product # or description.
• Once we investigate the order # we will then credit for product or issue a call tag to have the order returned.
• We will reship the correct items

Lost/Stolen

• We are not responsible for orders once they have left our warehouse
• If there is a tracking #, the order has been shipped from our warehouse
• If the order does not make it to its destination, customers are responsible for contacting the carrier and filing claim.