Return & Refund Policy

Version 3.0 Updated 09/02/2022

99% of our products are not able to be returned by law due to health, safety and sanitary concerns.

Product Returns

Request a Product Return within the 30 Day Satisfaction Guarantee Period

If your purchase is within our 30 Day Satisfaction Guarantee period we offer a few options:

a. You can file a warranty claim to receive a full replacement item with the manufacturer of the item. Although this warranty claim will send certain verification requests to your email address that we will not have access to, we will be glad to help you locate the manufacturer's warranty claim form and help you fill out this request as best as possible if requested to minimize the effort on your part.

b. If you prefer not to receive a full replacement product - we can refund your purchase for this item to your method of payment.

Request a Product Return OUTSIDE the 30 Day Satisfaction Guarantee Period

If your purchase is outside of our 30 Day Satisfaction Guarantee period unfortunately we can only offer an option for defective items.

Most manufacturer's offer at least a 90 day warranty on their products: Warranty for a specific item should have been included in the packaging of your item. You can also visit the manufacturers website to obtain all warranty information including how to file a claim.

a. You can file a warranty claim to receive a full replacement item with the manufacturer of the item. Although this warranty claim will send certain verification requests to your email address that we will not have access to, we will be glad to help you locate the manufacturer's warranty claim form and help you fill out this request as best as possible if requested to minimize the effort on your part.

Manufacturer Defects (must be reported within 30 days)

If Your Product Will Not Turn On

In our experience the most common reasons for battery operated products now working are:

1. Most products are shipped with a small plastic tab covering the battery to ensure the battery does not run out during storage and shipment. Please ensure you have removed this plastic tab if it exists.

2. Sometimes the batteries were inserted backwards for whatever reason. Please check to ensure your batteries are installed properly request as best as possible if requested to minimize the effort on your part.

3. Most "power on" switches need to be pressed for a few seconds to actually turn the product on. This is to ensure products do not accidentally turn on by themselves.

If Your Product Is Still Now Working or has Other Defects

Follow these instructions:

• Please email customerservice@romanticblessings.com with the original order # and the nature of the defect.
• Please attach a picture of the product with the defect highlighted
• Once we establish defective product we will credit the original purchase price or ship a new replacement product based on the customer's choice.

Please review the information included in the packaging that your product arrives in for additional manufacturer information on warranty periods for each product.

Unplanned Return/Refused

Returned/Refused Definition

1. Unplanned Returned items are items/products that are returned WITHOUT authorization

2. "Refused" items are packages or shipments that were:

a. Refused at delivery time or shipments that never made it to the destination
b. Had the incorrect shipping address
c. Did not fit in mail receptable and the carrier returned to shipper

To Receive Credit for Returned/Refused Items or Shipments

Follow these instructions:

• Items must still be in a new, unopened and unused condition
• Items must be received back within 30 days of the original order date
• If all of the conditions above are met, we will issue a credit to the original method of payment

All other returns/refused items or shipments will be appropriately and safely disposed. No credit will be issued.

Received Wrong Item(s)

Must be reported within 48 hours to customerservice@romanticblessings.com

• For any items that were received in error please email customerservice@romanticblessings.com with the order#, the product # or description item(s) (if you have these) and the issue with the item
• Romantic Blessings will investigate the order # and will issue a call tag to have the item(s) returned at the cost of Romantic Blessings
• If applicable, Romantic Blessings will then re-ship the item that should have been shipped or will issue a credit to the original method of payment

Missing Item(s) in Shipment

Please be aware that Romantic Blessings has multiple shipping warehouses located throughout the country. We may at our discretion ship your order in multiple packages/shipments if we determine this is the fastest way to deliver your complete order to your doorstep. You will receive a separate tracking number for each shipment if we determine it is in your best interest to fulfill your order from multiple warehouses.

First, ensure that your order is not coming in several shipments. You will have received a tracking email notification for each shipment if your order is arriving from multiple shipping warehouses.

You can also view your shipments from our Romantic Blessings Tracking Page. Once on the tracking page, look at the Header just about the tracking information. There will be a tab for each shipment in the header section if there is more than one shipment. Select each tab to track the status of a particular shipment.

Follow the instructions below If you still believe your are missing an item:

• For any items that are missing from your shipment, please email customerservice@romanticblessings.com with the order#, the product # or description item(s) (if you have these) and the issue with the item
• Romantic Blessings will investigate the order # and the shipping information from our shipping warehouse
• If applicable, Romantic Blessings will then re-ship the item that should have been shipped or will issue a credit to the original method of payment

Lost/Stolen Shipment(s)

If you believe your shipment was lost or has been stolen from your delivery area after the package has been delivered by the carrier:

• Romantic Blessings is not responsible for any order(s) once the order shipment has been accepted by the carrier and has left our warehouse
• If your order has been assigned a tracking #, the order has been accepted by the carrier and the order has been shipped from our warehouse
• It is the customer's responsibility to contact the carrier and file a claim if your shipment does not make it to its destination
• If an item is missing from your shipment, we will investigate our shipping logs. If our records agree with your notification, we will either ship the missing item to you or refund your original method of payment for the missing item

Policy Updates and Questions

Changes to this Statement

Romantic Blessings reserves the right to change this Return & Refund Policy from time to time. We will notify you about significant changes to this Return & Refund Policy by placing a prominent notice on our website, and/or by updating our Return & Refund Policy page. Your continued use of the website and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Return & Refund Policy; and (b) agreement to abide and be bound by that Policy.

Contact Information

Romantic Blessings welcomes your questions or comments regarding this Statement of Return & Refund. If you believe that Romantic Blessings has not adhered to this Statement, please contact Romantic Blessings at:

Mama Bass LLC dba Romantic Blessings
5820 N Church Ste STE D 114
Greensboro, North Carolina 27455

Email Address:
customerservice@romanticblessings.com

Telephone number:
336-456-2917

Effective as of September 03, 2022