Refund & Return Policy

We want you to shop with total confidence. Here’s the short version, then all the details.

Version 5.0 · Effective June 16, 2026

For health and safety reasons, most intimacy products can’t be returned once they leave our hands, so most sales are final. But you’re protected two important ways: our 30-Day Satisfaction Guarantee and full coverage for defective items. We’ll always work with you to make things right.

Most items are final sale

By law, about 99% of our products cannot be returned due to health, safety, and sanitary concerns. All sales are final, with two exceptions described below: items covered by our 30-Day Satisfaction Guarantee, and defective items.

Our 30-Day Satisfaction Guarantee

If you’re not satisfied with an item, you may request a return within 30 days for store credit — the item’s purchase price, less any discounts applied and less shipping and tax. Store credit appears on your account and can be applied to any future purchase, and is issued once we receive the returned item at our return address.

To request store credit within the 30-day period:

• Contact us by chat or email (customerservice@romanticblessings.com) with your order #, the date you received your order, and the item(s) you’re not satisfied with.
• Clean each item involved.
• We’ll reply with instructions for your situation, including your RMA #. Depending on the item and circumstances, we may ask you to return it (in its original packaging, or a clear plastic bag) or to safely dispose of it and send a quick proof — handled at our discretion, on a case-by-case basis.
• Once we receive your returned item or your proof of disposal, we’ll issue your store credit.

After 30 days: defective items & manufacturer warranty

Outside the 30-day window, we can still help with defective items. Most manufacturers offer at least a 90-day warranty; the details are usually included in your item’s packaging or on the manufacturer’s website. You can file a warranty claim with the manufacturer for a replacement — and while some of their verification emails go to an address we can’t access, we’re glad to help you find the right form and fill it out if you’d like a hand.

If your product won’t turn on

Before anything else, a few quick checks solve most battery-powered issues:

• Remove the small plastic battery tab if there is one (it’s there to preserve the battery during shipping).
• Make sure the batteries are installed correctly, not backwards.
• Hold the power button for a few seconds — many products need a long-press so they don’t turn on by accident.

Reporting a defect (within 30 days)

If your product still isn’t working or has another defect:

• Email customerservice@romanticblessings.com with your original order # and a description of the defect.
• Attach a photo with the defect highlighted.
• Once we confirm the item is defective, you choose: a store credit for the purchase price, or a replacement shipped to you.

Store credit appears on your account and is issued once we receive the defective item. Please also check the manufacturer information in your product’s packaging for item-specific warranty periods.

Returns without authorization & refused shipments

An unauthorized return is any item sent back without our approval. A refused shipment is one that was refused at delivery, had an incorrect address, or couldn’t fit in your mailbox and was returned to us.

• No credit is issued for any item returned without prior authorization and approval.
• Items must be new, unopened, and unused.
• Items must be received back within 30 days of the original order date.
• If all of these conditions are met, we’ll issue a credit to your original payment method.

Any other returned or refused items are safely disposed of, and no credit is issued.

Received the wrong item? (report within 48 hours)

• Email customerservice@romanticblessings.com with your order #, the product # or description, and the issue — within 48 hours.
• We’ll investigate and issue a call tag to return the item at our cost.
• We’ll then re-ship the correct item or issue a credit to your original payment method.

Missing an item from your order?

First, check whether your order is arriving in more than one shipment — we ship from multiple warehouses, and you’ll have a separate tracking notification for each package. Your order tracking page shows a tab for each shipment.

If you still believe an item is missing:

• Email us with your order #, the product # or description, and the issue.
• We’ll investigate the order and our warehouse shipping records.
• If applicable, we’ll re-ship the item or issue a credit to your original payment method.

Lost or stolen after delivery

Once a carrier accepts your shipment and it leaves our warehouse (you’ll have a tracking number at that point), Romantic Blessings is not responsible for packages lost or stolen in transit or after delivery. Please contact the carrier to file a claim. If an item is missing from a shipment and our records confirm it, we’ll ship the missing item or refund your original payment for it.

Changes & contact

We may update this Return & Refund Policy from time to time and will post a prominent notice of any significant changes here. Continued use of the site after changes means you accept the updated policy.

Questions or comments? We’d love to help:

Romantic Blessings LLC
5820 N Church St, Ste D 114
Greensboro, North Carolina 27455
Email: customerservice@romanticblessings.com
Phone: 336-456-2917

Refund / Merchandise Store Credit

Where a refund is issued as store credit (merchandise credit) rather than to the original payment method, that store credit expires 365 days from the date of issuance and is otherwise subject to the same terms as Bonus Blessings Reward store credit (no cash value, non-transferable, applied at checkout when signed in). The expiration date is disclosed at the time the credit is issued. This does not apply to purchased gift cards.