Hi Kaitlin: (I sent you this in email as well but I want to ensure you receive this message.)
I saw the review you left on the Zizo Pico Bong product. I am sorry to hear that you have issues with this product.
Since it has been over a year since purchase, all warranties would be covered by the manufacturer warranty. I will be glad to reach out to them for you and work on obtaining you a refund or a replacement product.
Thank you for shopping with Romantic Blessings. I sincerely appreciate you and thank you for taking the time to leave a review so other customers can learn about products as they make their purchase decisions. But in the future, please reach out to us if you have any issues with your purchase and we will always be willing to see how we can help and provide assistance.
Let me know if you would like us to reach out to the manufacturer on your behalf or I can provide you with their contact information if you would like to reach out to them directly.